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What You Agree To When You Use lemon88

These terms set out the rules that apply to your account on lemon88, including how we handle your data, how wallet transactions like DANA, OVO, and GoPay are processed, and what you can expect from us.

Account TermsPrivacy & DataDANA / OVO / GoPay UseYour RightsIndonesia Eligibility
lemon88 What You Agree To When You Use lemon88
POLICY CONTACT PATHS

How to Reach Us on Legal or Account Matters

Live Chat Reach the support team directly through the live chat widget in your account dashboard. Available for account queries, policy questions, and wallet transaction disputes tied to DANA, OVO, or GoPay.
Email Support Send detailed policy or data requests to our support email listed in your account settings. Responses cover data access requests, terms clarifications, and account closure inquiries within our standard handling window.
Help Centre Our help centre contains policy documents, account terms, and wallet-use conditions. Search by topic — data, payments, or account rights — to find the relevant section without waiting for a reply.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Data Handling We store your account data — including wallet identifiers for DANA, OVO, and GoPay — on secured infrastructure. Data is used for account operation, dispute resolution, and fraud prevention only.
Cookie Use Cookies on lemon88 track session state and login activity. No third-party advertising cookies are placed without disclosure. You can manage cookie preferences through your browser settings at any time.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately via live chat to freeze your account and review recent wallet activity.
Your Rights You can request a copy of your stored data, ask us to correct inaccurate records, or close your account at any time. Submit these requests through the email address registered to your lemon88 account.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and wallet policy. If your question isn't covered here, our support team handles specific cases through live chat or email.

Account access depends on local law and is available where regulations in your region permit. We do not extend access to restricted regions, and eligibility is confirmed during account verification.

Your e-wallet identifiers are used to process deposits and withdrawals and to verify transaction ownership during disputes. We do not share this data with third parties for marketing purposes.

Yes. Send a data access request to the support email in your account settings. We'll respond with a summary of the data tied to your account within our standard handling period.

Transaction records and account data are retained for the period required under our operational policy for audit and dispute purposes. After that window, data is deleted or anonymised.

We notify you via the contact detail registered to your account before any material change takes effect. Continuing to use the platform after the notice period means you accept the updated terms.

Contact support immediately through live chat to freeze your account. We'll review recent login activity, check wallet transaction records, and help you secure your account with a new OTP-verified login.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.